Returns Policy.

Where there is a defect in the product purchased we will, at our discretion, repair or replace the item if it is returned to us in its original packaging within 14 days
Returns or refunds will be in accordance with the sale of goods act (see below) issued by the Isle of Man Government Office of Fair Trading.
Earrings cannot be refunded or exchanged due to health and safety regulations.

Company Information.
Company Registered in the Isle of Man, number 107586C
Registered office 4&6 Castle Street, Douglas, Isle of Man. IM1 2EU
VAT registration number 000 022 377

Sale Of Goods Act

WHAT ARE YOUR RIGHTS WHEN BUYING GOODS?

The law says that goods you buy must be:

  1. as described - this means that they must meet the description given to them either on the label, on notices in the shop or verbally by the retailer;

  2. of satisfactory quality - they must be of a standard that a reasonable person would consider satisfactory from the point of view of appearance, finish, freedom from defects, safety and durability;

  3. for the purpose - they must do the job they are supposed to do.

If goods that you buy do not meet with these conditions you have the right to ask the retailer for your money back, or for a replacement that meets the conditions. If the retailer will not do this you should contact the Office of Fair Trading for more advice.

These rules also apply if you buy goods from the UK either in person or at a distance through catalogues or the Internet for instance but think seriously before you buy anything off-Island:-

If things go wrong you can obviously return small items by special delivery post but you will have to pay for this as the law is quite clear that it becomes your responsibility to return items to the retailer. The retailer does not have to pay for return postage or arrange for faulty items to be collected.

This could of course be expensive with larger items. Also bear in mind when buying a large item that it may need servicing or repairing at a later date so before you buy off-Island make sure that there is a local service agent.

 

Remember though that goods bought from abroad will be covered by that country’s laws and even if these same standards apply it could be difficult for you to get your complaint dealt with or to take legal action.

Terms of Use.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without G.H.Corlett Ltd.'s prior written consent.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Isle of Man..

The information contained in this website is for general information purposes only. The information is provided by G.H.Corlett Ltd. and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of G.H.Corlett Ltd.. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

 

Every effort is made to keep the website up and running smoothly. However, G.H.Corlett Ltd. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Content and Copyright.

All images are representative of the products listed and are manufacturers' images or have been photographed in-house. All efforts have been made to ensure images and descriptions are accurate but some errors may occur. 

This website and its content is copyright of G.H.Corlett Ltd. - © G.H.Corlett Ltd 2009. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only

  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Descriptions.

Items described as 'Manx' refer to the style of the product and relevance to the Isle of Man, its history and culture, and does not relate to the country of manufacture of the product.

PRIVACY POLICY

This privacy policy sets out how G.H.Corlett Ltd.  uses and protects any information that you give G.H.Corlett Ltd. when you use this website.

G.H.Corlett Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

G.H.Corlett Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st September 2009.

WHAT WE COLLECT

We may collect the following information:

  • name and job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offer.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@ghcorlett.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to G.H.Corlett Ltd. 4&6 Castle Street, Douglas, Isle of Man. IM1 2EU

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


 

Further reading :

Isle of Man Government   Shopping on the Internet

With the increased use of the Internet, shopping is becoming a truly global experience, with more and more consumers turning to their computers to buy things like software, CDs and books. Like mail order, people appreciate the convenience of not having to traipse around the shops, and can browse among a huge choice of goods in their own time.

But shopping on the Internet can bring its own problems too. Check out our Top 10 Tips for safer on-line shopping.

  • Be careful when you give your credit or debit card details on the Internet. Always find out whether the company has a secure site, and look for information about the protection the company has put in place.

  • The trader must give their name, address and telephone number, not just their e-mail address. They must also fully describe the goods for sale and orders must be confirmed in writing.

  • As with any other type of purchase, shop around for the best deals and prices. Under Isle of Man and European legislation you are now entitled to a 7 day "cooling off" period when you can change your mind.

  • Watch out for high postage rates and for other hidden costs, such as VAT and other duty payable, particularly if goods are being sent from abroad.

  • See if you can get personal recommendations for companies you have not done business with before.

  • Remember, goods being sent from abroad may take some time to be delivered. Check with the trader how long this will take, and set a delivery date that you must have them by, if that is important. Where no delivery date has been agreed then delivery should be within 30 days. Goods & Services ordered from UK & European Countries will be covered by the "Distance Selling" Regulations. A leaflet on "shopping at a distance" is available from our Information Centre.

  • Check what the company's policy is on returning goods that you don't like or have changed your mind about. Again, if they have come from abroad, you may be faced with a hefty postage bill to return them. Refunds should be made within 30 days.

  • On the subject of buying from abroad, remember that if you have problems like faulty goods or non-delivery, it might be very difficult to get your complaint dealt with. Although your contract will probably be covered by U.K. law if you paid for the goods using a major credit card, getting money out of a company based abroad may be impractical.

  • For that reason, don't buy very expensive items from companies outside the UK or Europe unless you know them well - that way, if things do go wrong, you limit the risk.

  • Most importantly, print out the order, and keep any terms and conditions that appear on the web site, just in case of any disputes or problems later on.

Shopping at a Distance

The marketplace for consumer goods and services for Island residents has been extended over the past few years by an increasing number of mail order catalogues, the introduction of the Internet and interactive television. Although this type of shopping has advantages for a number of people it does come with its own problems. What happens if goods don’t turn up on time or not at all or they do not meet the advertised description? Specific regulations have been introduced to protect you if you buy in this way and a leaflet on your rights under these regulations is available from our Information Centre.

Consumers have particular concerns about shopping on the Internet. The Trading Standards Institute has 10 Top Tips for safer on-line shopping.

YOUR RIGHT TO CLEAR INFORMATION

Before you buy the seller must give you the following information:

  • The name of the trader, along with their postal address if you have to pay in advance

  • An accurate description of the goods or services

  • The price, along with any taxes and delivery charges if relevant, and how long the price or offer remains valid

  • Delivery arrangements (usually within 30 days unless you agree otherwise)

  • Payment arrangements

  • The right to cancel the order

  • Information about whether you will be liable for the cost of returning goods if you change your mind about them

  • For the services provided over a period of time, such as a mobile phone contract, you must be told what the minimum duration of the contract will be

After you buy, the trader must also provide you with the following information:

  • Written confirmation of your order (by letter, e-mail or fax etc) including the above information if not already provided, say in the catalogue or advert

  • Written information on how to cancel, a contact postal address and details of any guarantees, warranties or after-sales services, if applicable

  • Details of how and when to end a contract for the provision of a service, if there is no specified finish date or if the service lasts longer than a year, e.g. internet service providers etc

  • This information should be sent to you by the time the goods are delivered, or before or soon after the time a service starts

(c) G.H.Corlett Ltd. 2009